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Rates, Fees & Changes to Utility Billing

Billing Schedule

Urban residents with a utility connection are billed quarterly for water and sewer services. Billing is based on usage and approved rates.

  • January–March: Billed in April
  • April–June: Billed in July
  • July–September: Billed in October
  • October–December: Billed in January

Current Utility Rates (Effective January 1, 2024)

Water Rates (Per Cubic Meter):

  • First 115 m³ (Domestic): $2.35
  • Next 1,000 m³ (Intermediate): $2.24
  • Over 1,115 m³ (Wholesale): $2.14

Sewer Rates (Per Cubic Meter):

  • Flat rate for all tiers: $1.16

Additional Charges:

  • Service Charge: $25.16 per quarter
  • Rate Rider: $0.58 per cubic meter (for deficit recovery until 2028)

Quarterly Minimum Billing

Your minimum charge is based on the size of your water meter:

  • 5/8" Meter: 15 m³
  • 3/4" Meter: 30 m³
  • 1" Meter: 60 m³
  • 1 ½" Meter: 150 m³
  • 2" Meter: 375 m³
  • 3" Meter: 675 m³

Understanding Your Bill

  1. Water Charge: Based on water usage through your meter, covering collection, treatment, and distribution.
  2. Sewer Charge: Based on water usage, covering environmental regulations for disposal.
  3. Service Charge: Covers administrative costs like billing, postage, and maintenance.
  4. Rate Rider: Temporary charge to recover costs from operating the Roblin Water Plant.

Other Charges

  • Late Payments: 1.25% penalty per month, applied on the 1st of each month.
  • Reconnection Fee: $40 to reconnect services.
  • Hydrant Use: $200 per approved use.
  • Meter Rechecks: $10 if the initial reading is correct.

Moving or Changing Utilities

  • Report moves before they happen by calling 204-937-8333 ext. 228 or emailing utility@roblin.ca.
  • For landlords, unreported tenant changes result in accounts automatically transferred to your name.

Common Questions

  1. High Bills: Check for leaks (e.g., running toilets or faucets). A small leak can significantly increase your bill. Use food dye in your toilet tanks to check for leaks.
  2. Average Household Water Usage:
    • 1 person: 15 m³/quarter
    • 4 people: 50 m³/quarter

Payment Options


Need Help?

  • Call 204-937-8333 ext. 228 (regular hours)
  • Email: utility@roblin.ca
  • After-hour emergencies: 204-937-7062

 

Annual Water Treatment Plant Reports 

For detailed information on our water treatment operations, including the treatment process, disinfection methods, chemicals used, water quality testing, major expenses, and future system upgrades, you can review our Annual Water Treatment Plant Reports.